The questions buyers actually ask

Both. Defence is our largest sector, but the same equipment protects hospitals, power grids, industrial control systems, laboratories and financial institutions. Nothing in the catalogue is restricted to military buyers as such — what governs a sale is the destination country and the applicable export control rules, not the sector you work in.

No. We deliver single units as readily as series of a thousand. For custom development the economics change — a bespoke product carries a development cost that has to be carried by the series — but we will tell you plainly whether a small series is sensible before you commit to anything.

Yes. Our equipment is installed in a number of countries. Deliveries outside Sweden are subject to export control, and TEMPEST-certified equipment in particular is regulated. Tell us the destination country early — it is the single fastest way to establish what is possible, and it is why country is a required field on the quote form.

It depends on the product and the quantity. Stock items ship quickly; TEMPEST-certified equipment is generally built to order, and a full workplace or conference room is a project with a plan. We state a concrete lead time in the quote rather than a general promise here.

In some cases, for established customers and where certification permits it. Ask in your request and describe what you need to verify — often a test report or a reference installation answers the question faster than a loan unit.

Yes. We respond to published tenders, deliver through framework agreements and handle direct awards. See procurement support for what we can supply as tender documentation, and tell us in your request which route you are on — it changes what we send you.

Yes. As a main supplier to the Swedish Total Defence we work under security protection agreements. The process is governed by the Protective Security Act and is driven by the procuring authority — we take part in it, we cannot initiate it for you.

Yes, and it is often the sensible order of business. Tick the confidentiality box on the quote form and we will send an agreement before the technical conversation starts.

Where an assignment requires it, yes. Clearance is granted per person and per assignment through the procuring authority, so the specific answer depends on the engagement. Raise it early — it affects the timeline more than most people expect.

Yes. Choose “Budget figure ahead of a tender” as your required delivery on the quote form. We will be explicit about what is a firm price and what is an indication.

They are protection levels in the NATO standard SDIP-27, matching the Swedish RÖS levels U1 and U2. Level A is the strictest and is intended for the most exposed environments; Level B protects a zone that already has some physical separation. The levels are explained here.

No. A firewall is software-configured and can be misconfigured, bypassed or exploited. A data diode enforces direction in hardware — there is no return path to configure wrongly. The comparison in full.

No. TEMPEST and RÖS certification applies to a specific product in a specific configuration, tested by an accredited laboratory. Modifying a certified unit — or certifying an existing commercial one after the fact — voids or precludes the approval. That is why certified equipment is built as certified equipment from the start.

That is a project, not a dead end. Design, development, certification and production happen in one building in Stockholm, and much of the current catalogue began as one customer’s requirement. See custom development.

We supply the equipment and the documentation needed to install it correctly, and we support the installation team. For complete workplaces and conference systems we take a larger role — describe the environment in your request and we will say what we can cover.

Long-lived installations are the norm in this field, and we plan for it. Support and spare parts availability are agreed per product family rather than by a blanket rule — ask about a specific product and we will give you the actual answer.

An engineer. Support, development and production sit in the same building in Bromma, so a question about an interface or an installation problem reaches someone who has had that unit on the bench. Working days 8–17 CET, on +46 8 564 828 80.

Every downloadable document is listed on the documents page, with file type and size. Certification papers that are not published — test reports, specific approvals — are available on request.